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Blue Stakes of Utah Accomplishes Business Mission with MWT
Blue Stakes of Utah, a utility detection center, selected Mountain West Telecom as the telecommunications vendor of choice based on their ability to provide a "One Call" solution to Blue Stakes' telephone switch and call recording as well as carrier services support and maintenance agreements.
The turn-key solution assisted Blue Stakes greatly by limiting the number of vendors, manufacturers, and service providers needing to be contacted individually to provide the equipment and services needed to accomplish their mission of providing efficient and cost-effective customer service throughout the state of Utah.
W. Gary Hansen, executive director of Blue Stakes Utah, stated, "Customers we serve benefit directly from the services offered by Mountain West Telecom such as the 24/7 service support and emphasis on educating companies like Blue Stakes on the latest and greatest solutions available in the industry that can enhance performance and customer service."
Mr. Hansen went on to say, "I am extremely pleased with the outcome of Blue Stakes' decision to partner with Mountain West Telecom as our vendor of choice in providing the hardware, software, and services we need as a one-call center."
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Mountain West Telecom Achieves Cisco Advanced Unified Communiations Specialization.
This Specialization recognizes Mountain West Telecom for their knowledge and expertise in selling, designing, installing, and installing a comprehensive Unified Communications solution from Cisco. This designation represents the evolution of the Cisco IP Communications Specialization.
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Mountain West Telecom receives a 99% Mitel Service Quality Rating.
Mountain West Telecom was recently recognized for achieving a 99% Service Quality Rating from Mitel. This accomplishment ranks Mountain West Telecom in the top 1% of all Mitel Partners. Congratulations came in a letter from Rick Dells, President of Mitel U.S. Sales:
Congratulations! We are pleased to inform you that Mountain West Telecom has received a 99% service quality rating based on Mitel's 2007 Customer Satisfaction survey results! Your individual rating was based on customer responses to questions regarding our resellers':
In addition, your outstanding customer service efforts contributed to an average end-user satisfaction rating of Mitel and its PARTNERS of 94%, with 92% of those customers surveyed agreeing to act as a reference for either Mitel or their PARTNER. As evidenced by your results, the strength of Mitel's PARTNER network correlates closely with the following behaviors rated by those surveyed as most critical to overall end-customer satisfaction:
It is our PARTNERs that have made Mitel #1 in the North American SMB market, and you should be proud of the well-deserved recognition you have received from your customers! Thanks again for all you do to help make Mitel the IP business communications provider of choice!
Sincerely,
Rick Dells
President, Mitel U.S. Sales
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Mountain West Telecom Celebrates 60th Anniversary.
Mountain West Telecom is the largest independent business telecommunications company in the Rocky Mountain region. For 60 years, the company has served thousands of regional and national clients and today offers products from Avaya, Cisco Systems and Mitel.
Mountain West Telecom, formerly known as Executone Mountain West, was founded in 1947 as an intercom and sound systems provider. The company installed one of Utah's first business telephone systems.
The acquisition the Salt Lake City division of IKON Telecommunications in 2002 nearly tripled Mountain West's customer base.
Today, Mountain West Telecom specializes in the custom analysis, design and implementation of complete solutions that meet current and future voice and data needs, emphasizing the highest quality ongoing service, support and maintenance.
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MOUNTAIN WEST TELECOM CELEBRATES OPENING OF REVOLUTIONARY NETWORK OPERATIONS CENTER
-Murray Mayor Snarr joins Murray Chamber members to commemorate company's exemplary innovation, history and leadership in Utah-
(Salt Lake City) - Celebrating a "milestone day for Utah business," Murray Mayor Dan Snarr, the Murray Area Chamber of Commerce and local civic and community leaders came together Thursday for the grand opening of Mountain West Telecom's state-of-the-art Network Operations Center at the company's headquarters in Murray, Utah.
"Innovation in Utah is growing, and we are proud that Mountain West Telecom is a technological hub," said Mayor Snarr. "We congratulate Mountain West Telecom on its continued success and leadership in the workforce."
Mayor Snarr joined 15 members of the Murray Chamber, Mountain West Telecom CEO Jaron Payzant and company President Jeff Pitts for the ribbon-cutting ceremony, held before a gathering of VIPs, employees, friends and associates.
The first of its kind in Utah, the Network Operations Center (NOC) is a revolutionary data and voice communications hub that continuously monitors, tests and diagnoses all facets of a business' communications network. The NOC remotely identifies, analyzes and then can actually fix communications issues prior to them becoming major problems. The result is that businesses are able to run at peak efficiency and capacity 24 hours a day, 7 days a week.
"The opening of the NOC allows us great opportunity to continue to expand our reach worldwide," said Payzant. "We are excited about this accomplishment and look forward to service our clients the best and latest technology for their businesses."
Mountain West Telecom, a Utah business for more than 60 years, is one of the largest independent business telecommunication companies in the Intermountain West. The company is also the premier service provider of products like Avaya, Nortel, Cisco and Mitel. The company employs more than 50 people and services companies nationwide and globally, including the UK, Australia, Estonia and the Philippines.
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U.S. REP. JIM MATHESON TO VISIT MOUNTAIN WEST TELECOM'S NEW NETWORK OPERATIONS CENTER
- Rep. Matheson, a member of the House Energy and Commerce Committee, will tour prime example of Utah's innovation leadership-
WHO: Congressman Jim Matheson (UT-02) will be meeting company officials and touring Mountain West Telecom's new state-of-the-art Network Operations Center (NOC).
Mountain West Telecom, a Utah business for more than 60 years, is one of the largest independent business telecommunication companies and the premier service provider of products like Avaya, Nortel, Cisco and Mitel.
WHEN: Tuesday, Aug. 31, 2010
2 p.m.
WHERE: Mountain West Telecom
17 East Vine Street (approx. 4900 South), Murray
801-265-0505
WHAT: Congressman Matheson is visiting Mountain West Telecom's NOC, a revolutionary data and voice communications hub that continuously monitors, tests and diagnoses all facets of a company's communications network. The NOC remotely identifies, analyzes and fixes communications issues prior to them becoming problems.
Congressman Matheson will be touring the facility, meeting with employees and answering questions.
For more information visit: www.mw-tel.com
CONTACT: John Youngren/Derek Stanek, Love Communications, 801-519-8880
Or
Robert Gilchrist, Mountain West Telecom, 801-263-7441
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MOUNTAIN WEST TELECOM TO PROVIDE SERVICE AND SUPPORT FOR IHG CALL CENTERS
-New service locations demonstrate MWT's growing influence worldwide-
(Salt Lake City) - Impressively expanding upon its current client roster, Salt Lake City-based Mountain West Telecom (MWT) has announced that it has been chosen to service and support the Avaya Telecom system at five IHG (InterContinental Hotels Group) call centers.
This relationship, which has grown over the past year, illustrates MWT's increasing influence not only in the United States but also in locations around the globe, company officials said.
"We are pleased to be growing so quickly and with such a wide reach," said MWT CEO Jaron Payzant. "This relationship truly speaks to the quality of service we can provide. We hope IHG is continually impressed by what we offer -- and that we can service additional IHG facilities in the near future."
IHG is one of the largest hotel companies in the world, with over 4,400 properties globally. MWT recently began supporting a fifth IHG call center in Birmingham, U.K.
Over the past year, MWT has signed agreements to service and support IHG call centers in Salt Lake City, Utah, Charleston, S.C., Mexico City, Mexico, and Makati City, Philippines.
IHG, whose global headquarters are in Denham, U.K., has 11 call centers globally. Salt Lake City is its largest call center and is its heart of global operations, supporting every other call center in the world.
"We were in a unique position to win this business because of our ability to service and support multiple programs," Payzant said. "We also have been able to show our service capabilities and IHG's confidence in us has grown."
In May, MWT celebrated the opening of its Network Operations Center (NOC), which is a revolutionary data and voice communications hub that continuously monitors, tests and diagnoses all facets of a business' communications network.
Mountain West Telecom, a Utah business for more than 60 years, is one of the largest independent business telecommunication companies in the Intermountain West. The company is also the premier service provider of products like Avaya, Nortel, Cisco and Mitel. The company employs more than 50 people and services companies nationwide and globally, including the UK, Australia, Estonia and the Philippines.
For more information, visit: www.mw-tel.com
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Mountain West Telecom Achieves Highest Level of Avaya Certification
-Mountain West Telecom Meets Strict Avaya Qualifications, Guidelines-
(SALT LAKE CITY) - Mountain West Telecom (MWT), a global systems integrator, today announced it has achieved Services Expert certification from Avaya, a leading global provider of business communications systems, software and services.
The Services Expert certification means MWT has demonstrated the skills and qualifications needed to proficiently deliver the full range of implementation and support services to Avaya customers. Under the Services Expert program, MWT has achieved the Support Specialist and Integration Expert designations. This is the highest level of certification available from Avaya.
Avaya completed an on-site service assessment to prove infrastructure, process and systems are in place within MWT to provide effective implementation and support services to Avaya Enterprise Communications, Unified Communications, Unified Messaging and Contact Center customers.
MWT offers comprehensive voice, data and integrated solutions to customers of all sizes. With its 24-hours-a-day, seven-days-a-week Converged Management - Network Operations Center, MWT offers complete network management, outsourced technical support, proactive remote monitoring and consultative management to design, implement, manage and support client networks and communication applications.
"The Services Expert designation confirms MWT has the infrastructure, process and proven methodology to support Avaya customers at every level" said MWT President Jeffrey Pitts.
The Avaya Services Expert program has four areas of designation, including Implementation Specialist for Authorized Avaya channel partners, Implementation Professional for services-only channel partners, Support Specialist, and Integration Expert, for Platinum, Gold and Silver-certified Avaya channel partners.
In addition to Avaya, MWT holds numerous certifications and partnerships that include Nortel, Cisco, Microsoft, HP, and others.
MWT recently upgraded its Network Operations Center (NOC), a carrier, data monitoring and management service. The NOC is a data and communications hub that continuously monitors, tests and diagnoses all facets of a company's communications network.
Mountain West Telecom, a Utah business for more than 60 years, is one of the largest independent business telecommunication companies in the Intermountain West. The company employs more than 50 people and services companies nationwide and globally, including the UK, Australia, Estonia and the Philippines.
For more information on Mountain West Telecom, visit: www.mw-tel.com.
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