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Blue Stakes of Utah Accomplishes Business Mission with MWT

Blue Stakes of Utah, a utility detection center, selected Mountain West Telecom as the telecommunications vendor of choice based on their ability to provide a "One Call" solution to Blue Stakes' telephone switch and call recording as well as carrier services support and maintenance agreements.

The turn-key solution assisted Blue Stakes greatly by limiting the number of vendors, manufacturers, and service providers needing to be contacted individually to provide the equipment and services needed to accomplish their mission of providing efficient and cost-effective customer service throughout the state of Utah.

W. Gary Hansen, executive director of Blue Stakes Utah, stated, "Customers we serve benefit directly from the services offered by Mountain West Telecom such as the 24/7 service support and emphasis on educating companies like Blue Stakes on the latest and greatest solutions available in the industry that can enhance performance and customer service."

Mr. Hansen went on to say, "I am extremely pleased with the outcome of Blue Stakes' decision to partner with Mountain West Telecom as our vendor of choice in providing the hardware, software, and services we need as a one-call center."

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Mountain West Telecom Achieves Cisco Advanced Unified Communiations Specialization.

This Specialization recognizes Mountain West Telecom for their knowledge and expertise in selling, designing, installing, and installing a comprehensive Unified Communications solution from Cisco. This designation represents the evolution of the Cisco IP Communications Specialization.

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Mountain West Telecom receives a 99% Mitel Service Quality Rating.

Mountain West Telecom was recently recognized for achieving a 99% Service Quality Rating from Mitel. This accomplishment ranks Mountain West Telecom in the top 1% of all Mitel Partners. Congratulations came in a letter from Rick Dells, President of Mitel U.S. Sales:

Congratulations! We are pleased to inform you that Mountain West Telecom has received a 99% service quality rating based on Mitel's 2007 Customer Satisfaction survey results! Your individual rating was based on customer responses to questions regarding our resellers':

Attitude & communications

Ease of doing business

Timely & effective install

Understanding of customer's business needs

Responsiveness to issues

Quality of sales process

Product/configuration met customer's needs

Overall installation process

Customer training

In addition, your outstanding customer service efforts contributed to an average end-user satisfaction rating of Mitel and its PARTNERS of 94%, with 92% of those customers surveyed agreeing to act as a reference for either Mitel or their PARTNER. As evidenced by your results, the strength of Mitel's PARTNER network correlates closely with the following behaviors rated by those surveyed as most critical to overall end-customer satisfaction:

1. Ease of doing business with PARTNER

2. PARTNER effectiveness at addressing issues

3. PARTNER responsiveness post-sale for maintenance related activities

4. PARTNER's attitude and communication during the entire sales and installation process

It is our PARTNERs that have made Mitel #1 in the North American SMB market, and you should be proud of the well-deserved recognition you have received from your customers! Thanks again for all you do to help make Mitel the IP business communications provider of choice!

Sincerely,

Rick Dells President, Mitel U.S. Sales

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Mountain West Telecom Celebrates 60th Anniversary.

Mountain West Telecom is the largest independent business telecommunications company in the Rocky Mountain region. For 60 years, the company has served thousands of regional and national clients and today offers products from Avaya, Cisco Systems and Mitel.

Mountain West Telecom, formerly known as Executone Mountain West, was founded in 1947 as an intercom and sound systems provider. The company installed one of Utah's first business telephone systems.

The acquisition the Salt Lake City division of IKON Telecommunications in 2002 nearly tripled Mountain West's customer base.

Today, Mountain West Telecom specializes in the custom analysis, design and implementation of complete solutions that meet current and future voice and data needs, emphasizing the highest quality ongoing service, support and maintenance.

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