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FOR IMMEDIATE RELEASE |
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Mountain West Telecom Achieves IP Communications Specialization Certification From Cisco Systems MURRAY , Utah – March 28, 2005 – Mountain West Telecom today announced it has achieved the IP Communications Specialization from Cisco Systems®. This specialization recognizes Mountain West Telecom for having acquired the advanced training, knowledge, personnel and experience to deliver multi-site Cisco® IP Communications solutions to the mid and enterprise markets. "As the IP market continues to evolve, today's IP communications customers are looking for comprehensive solutions that address their business needs rather than a specific technology," said Surinder Brar, senior director of Worldwide Channels Marketing for Cisco Systems. “Our IP Communications Specialization program recognizes companies, like Mountain West Telecom that have ability to deliver complete enterprise-class IP Communication solutions over multiple sites and geographies.” In order to qualify for the Cisco IP Communications Specialization, Mountain West Telecom had to meet or exceed the following requirements, as outlined by Cisco: Resource Requirements The Cisco IP Communications Specialization required Mountain West Telecom to fulfill the following job roles with qualified individuals who have met specific testing requirements: an account manager, responsible for IP Communications sales methodology; a project coordinator, responsible for project coordination and execution; a systems engineer, responsible for IP Communications solution planning and design; two field engineers, one responsible for the implementation and operation of the IP Communications solution, and one responsible for the contact center solutions such as Cisco Unity™ Unified Messaging and Cisco IP Contact Center (IPCC) Express Edition; and an operations specialist, responsible for troubleshooting network problems related to IP communications solutions. Customer Satisfaction Requirement In addition to the personnel requirements, Mountain West Telecom was also required to provide a minimum of six IP telephony reference accounts. From these six reference accounts Mountain West Telecom had to obtain a 4.5 out of 5 customer satisfaction rating. Lab Requirement The IP Communications Specialization also required Mountain West Telecom to build an IP communications operational lab, to be used for demonstration, support, and training. "This is a significant milestone in Mountain West Telecom’s history,” said Jeffrey Pitts, president of Mountain West Telecom. “IP Communications Specialization certification is an achievement that underscores our commitment with Cisco to providing our customers the highest level of service and support.”
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